General

  • When is the event?

    Blenheim Palace - Thursday 1st  – Sunday 4th August 2019

    Castle Howard - Thursday 15th - Sunday 18th August 2019

  • Where is the event?

    Blenheim Palace, Woodstock, Oxfordshire, OX20 1PP. If you are using a satnav, please use the postcode OX20 1PS.

    Castle Howard, York. YO60 7DA.

  • Is there any way I can keep in touch or find out the latest news?

    Please sign up to our newsletter for all the event updates and news. We will be sending out regular updates with further information about the show.

  • What are the opening times of the event?

    Blenheim Palace

    Thursday 1st - Saturday 3rd August - 9:30am - 18:30pm

    Sunday 4th August - 9:30am - 17:30pm

    Castle Howard

    Thursday 15th - Saturday 17th August - 9:00am - 18:30pm

    Sunday 18th August - 9:00am - 17:30pm

  • What time should I arrive?

    We advise people to arrive before the doors open at each event to give you time to avoid traffic, park and make your way to the entrance. We will have a dedicated area at the front of the show if you arrive earlier, where you can purchase refreshments and use the toilet facilities.

  • What time do the car parks open?

    All car parks will be open from 07:30. Please ensure you follow AA event signage and traffic management staff on your way into the show to be directed to the car parking sites.

  • Are there any age restrictions to attend BBC Countryfile Live?

    Children 16 and under must be accompanied by a full paying adult. If you have bought a concession ticket, proof of ID may be required. Children 4 and under will not require a ticket but the child will need to sit on the adult's lap during the theatre shows.

  • Can I bring my dog?

    Yes, although we ask that you remain as considerate as possible to your fellow visitors who may not love your dog as much as you, and that you keep them under control. Please ensure you bring bags to dispose of your dog’s waste.  Dogs must be kept on a lead at all times. A maximum of two dogs per person is allowed. Guide assistance and support dogs are welcome at the event.


  • How do I get to Blenheim Palace?

    Full details on best travel arrangements can be viewed at Blenheim Palace’s website here or on the Countryfile Live website here.


  • Can I have a tour of Blenheim Palace?

    Visitors to Countryfile Live can save 50% on admission to the Palace, Park and Gardens and receive a free annual pass if you agree to donate your entrance fee to the Blenheim Palace Heritage Foundation Charity (Registered charity number 1166164). To claim the discount and donate your admission, simply show your Countryfile Live ticket to a member of staff at the Blenheim Palace entrance on the day or visit their stand within Countryfile Live.

    This offer is only valid during the Countryfile Live event and cannot be combined with any other offer. The free Annual Pass offer is not applicable unless upon entry the admission fee has been agreed by the visitor to be treated as a donation.

  • Is there parking?

    Yes. You may pre book your car parking ticket whilst booking your entrance ticket. Pre booked car parking is £5 per car. Car parking on the day is £5 per car. We advise that you book in advance to ensure a swift entry to the show. You will be emailed posted a car parking e-ticket for your windscreen that will ensure you are waved through by our traffic management team.

  • Are there cash points available on site?

    There will be a number of cash points positioned around the event site. They will be clearly signposted with event signage and marked in the event guide.

  • Do you have baby changing facilities and a children’s crèche?

    There will be a number of baby changing facilities positioned around the event site including a dedicated family lounge for feeding mothers. All will be clearly signposted with event signage and marked in the event guide. There will not be a dedicated children's crèche onsite. Please read our Welfare Statement for a full overview of our child provisions.

  • Toilet facilities

    There will be a number of toilet facilities positioned around the event site. All will be clearly sign posted with event signage and marked in the event guide. We will also have accessible toilet facilities.

  • How will animals be cared for at the show?

    The welfare of all the animals taking part in the show is of utmost importance, with all out management policies strictly adhering to the regulations outlined in the Animal Welfare Act (2006). This includes having at least two qualified vets (Large Animal and Equine) on call/on site at all times. For further detail please read our full Welfare Statement.

  • Will all the presenters attend the event throughout all four days?

    The presenters' appearances will be confirmed close to the time. Sign up to our newsletter for more information.

  • Is there an official programme or timetable?

    Of course! Our official show guide can be bought along with your ticket or added on at a later date.

    Timetables can be viewed on our website under each attraction page nearer the event and full event-finding information will also be available on the show map.

  • Is private/corporate hospitality available?

    If you would like to look into private/corporate hospitality at the event please contact countryfilelive@smelondon.co.uk to discuss your requirements. We would be happy to tailor a bespoke package.

  • Bringing your dog in hot weather?

    If your dog looks like they’re struggling in the heat, head to the nearest shaded area (this includes our marquee) and alert a member of the show organisers. Owners should be aware of the signs of heat stress. Some dogs are more prone than others (e.g. those with short flat faces, overweight, old, young and dogs with thick coats).

    Be aware of the signs of overheating in dogs, which include panting, disorientation, excessive thirst, dark gums, vomiting, diarrhoea and losing consciousness.

    If you think your dog will not cope with the heat, please leave them at home.

    In the event that the events team and the trainers feel the conditions are not conducive to dogs welfare we reserve the right to cancel the event at short notice.

  • What are the activities for children?

    Countryfile Live is very much a family focused event that will present a wide range of family-friendly activities. The full programme of activities will be announced in the coming months but activities already confirmed can be viewed here.

  • What food and beverage facilities do you have available?

    There will be lots of food and drink brands, with vendors and producers present at the event as well as a number of bars, food vans and outlets!

  • Lost property

    There will be a manned lost property point onsite at the event information points. Ask staff or consult the official event programme for its location.

  • Shopping facilities

    Countryfile Live will present hundreds of household brands and independent retailers from outdoor clothing and accessories, to food, drink and unique gift ideas. The full exhibitor list will be posted on the event website in the coming months. Sign up to our newsletter for updates.

  • What happens if it rains?

    Unless there is a health & safety risk to our visitors, Countryfile Live will continue if it rains. There will be ample cover made available but please come dressed for the weather!

  • What happens if the event is cancelled?

    In the unlikely situation the whole event is cancelled (as a result of extremely bad weather or other events outside of the control of the Promoter, SME London Ltd.) the event website will be updated and all visitors will be notified via email. A full event ticket refund will be issued.

    If the day cancelled is the one for which you have purchased a ticket, where possible you will be given the option to attend on an alternative day, otherwise you will be issued a full refund.

  • Is there Wifi?

    We have Wi-Fi hotspots throughout the show available to our visitors, as well as 3G and 4G coverage subject to individual network providers.

  • Is there a taxi drop off point at the event?

    Yes there will be a taxi drop point available which will be clearly signposted at the event. Please ensure you follow AA event route signage on arrival.

  • Are there shuttle buses available from the car park?

    There will be a shuttle tractor (or delete word) bus service for the car park furthest from the show. Other car parks are within walking distance. If you are a blue badge holder, please follow signs for the blue badge car park and display your badge in you car windscreen.

  • Will there be bicycle parking at the event?

    Yes, there will be security fences at both entrances for you to lock your bike to. Please note bicycles are left at owner’s risk.

  • Can I camp at the event?

    Yes. For those keen to beat the queues, the campsite will be open from 1st August the day before the show opens allowing you the luxury of being able to camp within the grounds of the stunning Blenheim Palace estate.

    Click here for more information on camping.

  • Do you have a site map?

    The site map will be added to the website once confirmed. You can also purchase a more detailed map at the event. There will also be a number of ‘You Are Here’ map signs around the event site.

  • Can I bring a picnic to the event?

    Yes, you are more than welcome to bring your picnic to Countryfile Live, there will be plenty of spots for you to enjoy it.

  • Are there any items prohibited from bringing into the event?

    You are not permitted to enter the event with knives or alcohol. Should you bring any prohibited items, they will be confiscated by security upon entry. There will be bag searches taking place.

  • Will the programme be different each day?

    The programme is designed to be roughly the same each day although presenter appearances will vary according to attraction timetables.

    There will be one-off special programmes on the timetable, so we recommend checking if there is anything particular you'd like to see so you can plan your day appropriately.

  • I wish to give feedback, whom should I contact?

    Please contact SME London who is the Event Organiser of Countryfile Live.

    countryfilelive@smelondon.co.uk

    Telephone: +44 (0) 203 953 1470

    Post: BBC Countryfile Live, SME London, Unit G23, The Shepherds Building Central, Charecroft Way, London, W14 0EH

  • Where can I get water from at BBC Countryfile Live?

    Thames Water are the Official Tap Water Provider at CountryFile. You can top-up your bottle with world-class tap water for free from their Taptastic Not Plastic bar, which is located on the village green, or five of their bottle fountains dotted around the site. Look for the symbol on the map!

  • Where is the water from?

    The water comes straight from our network, so it’s the same high-quality wholesome water that is pumped straight into 15 million homes across the South of England, into Oxford, Reading, London and many more. If you’re from further afield, give us a try – you’ll be pleasantly surprised! Thames Water has lots of naturally occurring calcium and magnesium, which are essential for human health.

  • Are the fountains kept clean?

    The fountains comply with all water regulations set out in the Water Supply Regulations 1999, and has an anti-bacterial dispenser. In addition, a member of our team will check them regularly.

Accessibility

  • Personal Assistant Information

    We offer a free ticket for a personal assistant accompanying a ticket holder with access requirements.

    Guide assistance and support dogs are very welcome at the event.

    To book your free ticket, please call See tickets on 0844 209 7324* or visit their customer service help desk once you have placed your order: https://www.seetickets.com/customerservice

    *Calls cost 7p per minute plus your telephone service provider's access charge.

    If you prefer, you can get your Personal Assistant ticket added to your order by email. Purchase your ticket online then email countryfilelive@smelondon.co.uk with your order reference number requesting your PA ticket.


  • Sign Language at BBC Countryfile Live

    The key features will have specific sessions that will be signed in British Sign Language (BSL) each day. Details on these sessions will go live when the programme is announced in the coming months. They will also be denoted on event signage and show guides. Sign up to our newsletter for updates.

  • Venue Access Information

    Blenheim Palace and its parks and gardens are all fully accessible; however, because this is natural site with uneven ground, a variety of ground surfaces, slopes and a large event area, we strongly recommend that an able-bodied personal assistant accompany those who require assistance.  The following link details Blenheim Palace’s Accessibility Statement.

    Access areas for viewing at most features will be sign posted and any fencing dropped in height.

  • Access information point and lounge

    We have set up a dedicated access information point and lounge for any of our ticket holders requiring the use of this space. Please ask a member of staff on the day who can give you directions to this central event area. We will be in touch closer to the event with full details of access provisions in preparation for your visit.

  • See Tickets dedicated access phone line

    See Tickets do not operate a dedicated phone line for accessibility bookings, each operator is fully trained to take access calls via the main booking line. This gives the customer a far greater chance of speaking directly to an operator immediately. Should the operator not be able to answer a specific question the query can be swiftly escalated through to the contact centre supervisor.

    Telephone: 0844 209 7324*

    *Calls cost 7p per minute plus your telephone service provider's access charge.

  • Can I hire a mobility scooter or wheelchair for the day of my visit?

    Countryfile Live is situated in the picturesque grounds of Blenheim Palace. Due to the rural setting and the uneven surfaces which are spread throughout the grounds we have developed a partnership with Event Mobility in order for visitors to be able to hire a range of mobility equipment such as powered scooters or manual wheelchairs.

    Event Mobility will be located in the accessible car park situated near the main entrance.

    You are welcome to bring your own mobility scooter or wheelchair to the event. If bringing your own mobility scooter, please remember to bring your own charger.

  • Booking Event Access equipment for the show

    Event Mobility Charitable Incorporated Organisation will be providing electric scooters and manual wheelchairs for the use of elderly or mobility impaired visitors at the show.

    To reserve an electric scooter or manual wheelchair you can book online at www.eventmobility.org.uk, print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you.  The charity asks £25 for an electric scooter and £10 for a manual wheelchair.

    Please be aware that advance bookings cannot be made by phone.

    www.eventmobility.org.uk/events-bookings.asp

  • Do you have accessible parking available?

    There will be accessible parking for visitors with accessible needs. Please ensure that you bring your Blue Badge to the event and show it to a steward upon arrival. Visitors should ensure that they display their blue badge and vehicle pass in their vehicle once parked.

    If you are not a Blue Badge holder please follow blue badge signage, which will take you to the car park closest to the accessible parking.

    To view and download the map showing the car park, click here.

  • How do I organise the loan of a mobility scooter or manual wheelchair?

    If you would like to book a mobility scooter or wheelchair to support you in accessing the show please visit the Event Mobility website As Event Mobility is a registered charity they charge £25.00 for the loan of a mobility scooter and £10 for the loan of a manual wheelchair. A range of different mobility scooters and wheelchairs are available to suit your individual requirements.

  • Can I bring my own Mobility Scooter or wheelchair?

    Visitors are welcome to bring their own mobility equipment to the show. We ask that you set the speed of any mobility equipment to no more than walking pace and that due to the large number of people attending you take extra care.

    Our stewards and show staff will not be able to help lift any heavy mobility equipment in or out of a vehicle.

  • Will you have accessible toilet facilities available?

    Toilet facilities will be available throughout the show area. We have several facilities available for people with accessibility requirements. The accessible toilet facilities will be located throughout the venue. Please refer to the map for clarification or speak to any member of our team whilst you are visiting the event.

  • Do you have an access lounge?

    An access lounge will be available on site for those wishing to take a break from the hustle and bustle of the show. Our access lounge is a quiet space where you can sit down and take a break. To view the accessibility map, please click here.

  • Can I bring an assistance or support dog to the event?

    Guide dogs and support dogs are more than welcome at the event.

  • Is seating available?

    We have a number of seating areas located around the site. If you would like to sit down for a longer period of time and take a break then why not visit our dedicated access lounge. Please click here for the Accessibility map with the location of the Access Lounge marked.

  • Access information point and lounge

    We have set up a dedicated access information point and lounge for any of our ticket holders requiring the use of this space. Please ask a member of staff on the day who can give you directions to this central event area. We will be in touch closer to the event with full details of access provisions in preparation for your visit.

  • Will there be a charging point for electric wheelchairs?

    Yes, there will be a charging point in the access lounge but ask that you bring your own specific charger.

Ticketing

  • Where can I buy tickets?

    Tickets may be purchased in advanced through See Tickets, via the Countryfile Live ticketing page or directly through seetickets.com

    Tickets are also available through Eventim at eventim.co.uk

  • Can I buy tickets on the gate?

    Yes although these will be subject to availability and tickets will be cheaper in advance. We would recommend buying your tickets in advance to enter the show swiftly and smoothly and give you time to properly plan your day. For full ticket pricing click here.

  • Is booking available for groups?

    Yes. Please contact our dedicated groups booking team at Encore on 020 7492 1637 or visit our Groups ticketing page here for more information and to book.

  • I have lost my ticket who do I contact?

    Please contact See Tickets on 0844 209 7324* or Eventim 0844 249 1000 who will be able to organise replacement tickets to be picked up from the onsite box office. Photo identification will be required. There will be no additional charge for replacement tickets, but the card holder will be required to collect at the Box Office on the day with the card they used to purchase the tickets.

    *Calls cost 7p per minute plus your telephone service provider's access charge.

  • I am buying a ticket as a present and won’t be attending, is this OK?

    Yes. However, if the person you are giving the tickets to is picking them up at the event, we require a letter of authorisation from the cardholder and the name of the third party collecting the tickets.

  • When booking a car park, why can I only request my tickets to be posted to me?

    The event entrances and car parking management plan has put in measures that require physical car parking stickers to be displayed in your car windscreen on arrival to the show. Car parking tickets cannot be purchased 5 days before the show as the only ticket options will be Print at Home or Collect at Box Office to avoid tickets not being delivered in time.

  • When posted, how will I receive my tickets?

    Tickets will start to be sent via standard post (or registered post if requested) to the address you provide at time of booking. Tickets will be dispatched from early June 2018 2019 onwards and immediately following your order should you book after June.

    You can also choose to have an e-ticket, which will be emailed to you. This is at no extra cost.

  • What if my tickets do not arrive?

    Please contact See Tickets on 0844 209 7324* or Eventim 0844 249 1000 if your tickets do not arrive and it is less than 5 days before the event. Please quote the unique transaction number supplied to you at time of booking. This will also be found on your email confirmation. There will be no additional charge for replacement tickets.

     *Calls cost 7p per minute plus your telephone service provider's access charge.

  • I can no longer attend, can I get a refund?

    Tickets are non-refundable in this circumstance.

  • How can I change my email address if it is different from that I used to purchase my tickets?

    If your email address changes we would advise that you contact See Tickets on 0844 209 7324* or Eventim 0844 249 1000 or log back in to your customer account.

    *Calls cost 7p per minute plus your telephone service provider's access charge.