General

    • When is the event?

      Thursday 3rd – Sunday 6th August 2017

    • Where is the event?

      Blenheim Palace, Woodstock, Oxfordshire, OX20 1PP. If you are using a satnav, please use the postcode OX20 1PS

    • Is there any way I can keep in touch or find out the latest news?

      Please sign up to our newsletter for all the event updates and news. We will be sending out regular updates with further information about the show.

    • What are the opening times of the event?

      Thursday 3rd  – Saturday 5th August: 09.30 – 18.30

      Sunday 6th August: 09.30 – 17.30

    • What time should I arrive?

      We advise people to arrive before the doors open at 09:30 to give you time to avoid traffic, park and make your way to the entrance. We will have a dedicated area at the front of the show if you arrive earlier where you can purchase refreshments and use the toilet facilities. More information coming soon.

    • What time do the car parks open?

      All car parks will be open from 07:30. Please ensure you follow AA event signage and traffic management staff on your way into the show to be directed to the car parking sites. 

    • Are there any age restrictions to attend BBC Countryfile Live?

      Children 16 and under must be accompanied by a full paying adult. If you have bought a concession ticket, proof of ID may be required. Children 4 and under will not require a ticket but the child will need to sit on the adult's lap during the theatre shows.

    • Can I bring my dog?

      Yes, although we ask you remain as considerate as possible to your fellow visitors who may not love your dog as much as you, and that you keep them under control. Please ensure you bring bags to dispose of your dog’s waste if required.  Dogs must be kept on a lead at all times. A maximum of two dogs per person are allowed.

      Guide assistance and support dogs are welcome at the event.

    • How do I get to Blenheim Palace?

      Full details on best travel arrangements can be viewed at Blenheim Palace’s website here or on our website here.

    • Can I have a tour of Blenheim Palace?

      Visitors to BBC Countryfile Live can save 50% on admission to the Palace, Park and Gardens and receive a free annual pass if they agree to donate their entrance fee. To claim the discount and donate your admission, simply show your BBC Countryfile Live ticket to a member of staff at the Blenheim Palace entrance on the day. This offer only valid during BBC Countryfile Live event and cannot be combined with any other offer. The free Annual Pass offer is not applicable unless upon entry the admission fee has been agreed by the visitor to be treated as a donation.

    • Is there parking?

      Yes. You may pre book your car parking ticket whilst booking your entrance ticket. Pre booked car parking is £3.50 per car. Car parking on the day is £5 per car.  We advise that you book in advance to ensure a swift entry to the show.

    • Are there cash points available on site?

      There will be a number of cash points shown positioned around the event site. They will be clearly sign posted with event signage and marked in the event guide.

    • Do you have baby changing facilities and a children’s crèche?

      There will be a number of baby changing facilities positioned around the event site. All will be clearly sign posted with event signage and marked in the event guide. There will not be a dedicated children’s crèche onsite. 

    • Toilet facilities

      There will be a number of toilet facilities positioned around the event site. All will be clearly sign posted with event signage and marked in the event guide. We will also have accessible toilet facilities.

    • How will animals be cared for at the show?

      The welfare of all the animals taking part in the show is of utmost importance with all our management policies strictly adhering to the regulations outlined in the Animal Welfare Act (2006). This includes having at least two qualified vets (Large Animal and Equine) on call/on site at all times. 

    • Will all the presenters attend the event throughout all four days?

      The presenters’ timetable will be confirmed closer to the time. Sign up to our newsletter for more information.

    • Is there an official programme or timetable?

      Yes. This will be posted on the website in the coming months. Full event way finding information will also be available on the show map, which can be picked up at the event and is included within your ticket price. You may also wish to purchase one of the Countryfile Live Show Guides, which can be pre purchased for £6 via the ticketing site and collected at the event. These will go on sale with tickets.  

    • Is private/corporate hospitality available?

      No, although we do provide a VIP show experience and would be very happy to tailor a bespoke package. Please contact countryfilelive@smelondon.co.uk for more information.

    • What are the activities for children?

      Countryfile Live is very much a family focused event that will present a wide range of family-friendly activities. The full programme of activities will be announced in the coming weeks.

    • What food and beverage facilities do you have available?

      There will be hundreds of food and drink brands, vendors and producers present at the event as well as a number of bars, food vans and outlets!

    • Lost property

      There will be a manned lost property point onsite at the event. Ask staff or consult the official event programme for its location.

    • Shopping facilities

      Countryfile Live will present over 500 major brands and independent retailers from outdoor clothing and accessories, to food, drink and unique gift ideas. The full exhibitor list will be posted on the event website in the coming months. Sign up to our newsletter for updates.

    • What happens if it rains?

      Unless it is at the risk to our visitors, Countryfile Live will continue if it rains. There will be ample cover made available but please come dressed for the weather!

    • What happens if the event is cancelled?

      In the unlikely situation the whole event is cancelled (as a result of bad weather or other events outside of the control of the Promoter, SME London Ltd.) the event website will be updated and all visitors will be notified via email. A full event ticket refund will be issued. 

      If just the day of the event you have purchased a ticket for is cancelled, where possible, you will be given the option to attend an alternative day, otherwise, you will be issued a full refund.

    • Is there Wifi?

      There will not be Wifi available at BBC Countryfile Live, however, 3G will available. 

    • Do you have a list of recommended accommodation?

      A list of recommended accommodation will be made available in the coming months. Sign up to our newsletter for updates.

    • Is there a taxi drop off point at the event?

      Yes there will be a taxi drop point available and details will be added to the website in the coming months.

    • Are there shuttle buses available?

      There will be a shuttle bus service if you are parked in the Yellow Car Park, which is located further away from the show. Other car parks are within walking distance.

    • Can I camp at the event?

      Yes.  Plans for camping at the event are underway and we will be working alongside the Caravan and Camping Club to deliver this. More information will be available shortly. Sign up to our newsletter for updates.

    • Do you have a site map?

      The site map will be posted on the event website in the coming months as well as made available to you when you arrive at the show.  This will be in the form of a show planner, which is given to you as a part of your ticket.

    • Can I bring a picnic to the event?

      Yes, you are more than welcome to bring your picnic to Countryfile Live, there will be plenty of spots for you to enjoy it.

    • Will the program be different each day?

      The program is designed to be the same each day although presenter appearances will vary according to feature timetables. 

    • I wish to give feedback, whom should I contact?

      Please contact SME London who are the Event Organisers of BBC Countryfile Live. emma@smelondon.co.uk 

      Telephone: +44 (0) 207 886 3085 Post:  BBC Countryfile Live, SME London, 9 Manchester Square, London, W1U 3PL 

    • Booking Event Access Equipment for the show

      Event Mobility Charitable Incorporated Organisation will be providing electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors at the show.

      To reserve an electric scooter or manual wheelchair you can book online at www.eventmobility.org.uk, print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you.  The charity asks £25 for an electric scooter and £10 for a manual wheelchair.  

      Please be aware that advance bookings cannot be made by phone. 

      www.eventmobility.org.uk/event...

    • Why is there a charge for the delivery of ticketdirect electronic tickets?

      Eventim charge a fee for their electronic delivery method because they have costs associated with delivering ticketdirect electronic tickets, including hosting and license fees for the technology used to generate the ticket. There are also costs associated with ensuring the electronic tickets can be validated at the venue.

    Accessibility

    • Personal Assistant/Carer Information

      We offer a free ticket for a personal assistant accompanying a ticket holder with access requirements.

      If purchasing tickets by phone, you will need to contact the Eventim Box Office on 0333 344 6250 to have the personal assistant ticket added to your order. If you did not arrange your personal assistant ticket during your telephone purchase please contact the Eventim Customer Service Box Office on 0333 344 6250 Monday to Friday (excluding public holidays) 9am to 5pm. Closed Saturdays and Sundays. Bank Holidays 9.30am-4pm (calls to the Eventim Customers Services cost no more than a national rate). 

      Alternatively if you would prefer to book online you can purchase tickets through www.countryfilelive.com and then once booked, contact customerservice@eventim.co.uk within 48 hours of purchasing, stating your requirements and your booking reference. Your personal assistant ticket will be sent to you as per your order preference, either as a print at home ticket or collect at the Box Office. (NB: The Box Office may ask to see an accessibility pass when tickets are redeemed onsite).

      Guide assistance and support dogs are very welcome at the event.

      To discuss your personal requirement please feel free to contact the event organiser in advance of your visit by contacting the organisers direct on +44 (0) 207 886 3098 or email countryfilelive@smelondon.co.uk Monday-Friday, between 9am and 5pm GMT.

    • Sign Language at BBC Countryfile Live

      The key features will have specific sessions that will be signed in British Sign Language (BSL) each day. If you require this service please make sure you book yourself into one of these denoted theatre sessions. Details on these sessions will go live when the programme is announced in the coming months. Sign up to our Sign up to our newsletter for updates.

    • Venue Access Information

      Blenheim Palace and its parks and gardens are a fully accessible; however, due to the nature and layout of the Palace and grounds we strongly recommend that an able-bodied carer accompany those who require assistance.  The following link details Blenheim Palace’s Accessibility Statement.

    • Eventim dedicated access phone line

      Eventim do not operate a dedicated phone line for accessibility bookings, each operator is fully trained to take access calls via the main booking line. This gives the customer a far greater chance of speaking directly to an operator immediately. Should the operator not be able to answer a specific question the query can be swiftly escalated through to the contact centre supervison.

    • Booking Event Access equipment for the show

      Event Mobility will be providing electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors at the show.

      To reserve an electric scooter or manual wheelchair you can book on line at www.eventmobility.org.uk, print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you. The charity asks £25 for an electric scooter and £10 for a manual wheelchair. 

      Please be aware that advance bookings cannot be made by phone.

    Ticketing

    • Where can I buy tickets?

      Tickets may be purchased in advanced through our ticketing agents, Eventim, via the Countryfile Live ticketing page or at http://www.eventim.co.uk 

    • Can I buy tickets on the gate?

      Yes, although they are more expensive and will be subject to availability. We would recommend buying your tickets in advance to take advantage of the discounted pre booking rate as well as giving you time to properly plan your day. For full ticket pricing click here.

    • Is booking available for groups?

      Yes. Please contact our dedicated groups booking team at Encore on 020 7492 1637 or visit our Groups ticketing page here for more information and to book.

    • How do I book a seat in Countryfile Live from the Main Stage show?

      A seat in this show is part of your main entrance ticket, however, with seats strictly limited we would recommend you book your ticket in advance to avoid disappointment. 

      While a seat in this show is part of the ticket price, we require visitors to book a slot to ensure everyone is given the opportunity to see the show. Your ticket gains you entry to one main stage show only per day.

      All other theatre and arena shows are open for you to attend as you please.

    • When will the Countryfile Live from the Main Stage show timetable be announced?

      The main stage timetable will be announced in early 2017. To be the first to know when seats are live please sign up to our newsletter.

    • How long does the theatre show last?

      The main Countryfile Live from the Main Stage show will last 45 minutes.

    • Will the Countryfile presenters be appearing the Countryfile Live from the Palace

      Yes. This Palace Stage show will be the best opportunity for visitors to get up close and hear from the presenters. Presenter appearances will vary at each time slot with at least three of the presenters will be present each show.  

      Presenter appearances will be released once the timetable goes live early 2017. To be the first to know when seats are live please sign up to our newsletter.

    • What if I have booked my entry tickets before the Countryfile Live from the Main Stage show timetable is announced?

      We will be giving all those who have booked an entry ticket before the main stage timetable is announced, a one-week ‘first booking’ opportunity before we tickets go live on general sale.

    • What happens if I miss my booked Main Stage spot?

      We expect the Main Stage show to be very busy and tickets to be sold out before well in advance of the show opening. Our seating staff will do their best to accommodate your requirements on the day should any seats become available in other time slots. These will be allocated on a first come first served basis via a dedicated queuing system.

    • Can I book a theatre show if I buy my show entry tickets on the day?

      If seats remain following our pre event sales then yes you will be able to book seats at the show. 

      You will need to locate the main Ticketing Office at the from of each show entrance to book your slot.

      However, we must stress that we expect the Palace Stage show to be very popular and tickets to be sold out before well in advance of the show opening. We would recommend you book your ticket in advance to avoid disappointment.

    • I have lost my ticket who do I contact?

      Please contact the Eventim ticketing team on 0844 249 1000 who will be able to organise replacement tickets to be picked up from the onsite box office. Photo identification will be required. There will be no additional charge for replacement tickets.

    • I am buying a ticket as a present and won’t be attending, is this OK?

      Yes. However, if the person you are giving the tickets to is picking them up at the event, we require a letter of authorisation from the cardholder and the name of third party collecting the tickets.

    • I am buying a Christmas gift wrap and souvenir ticket as a present and won’t be attending, is this OK?

      Yes. The souvenir ticket is a keepsake only. You will be emailed details of your order that you should print and gift alongside the ticket. The person you are giving the tickets to will receive their actual entry tickets in the post mid February.  

      If the person you are giving the tickets to wishes to amend the ticket order, you as cardholder will need to call the Eventim Ticket Hotline on 0844 249 1000.

      If the person you are giving the tickets to is picking them up at the event, we require a letter of authorisation from the cardholder and the name of the third party collecting the tickets.

    • Why can I only request my tickets to be posted to me?

      The event entrances and car parking management plan has out in measures that require physical tickets to be presented on arrival to the show. All ticket bookings taken within the week before the show will be sent a ticketdirect (Print at Home) or can Collect at Box Office to avoid tickets not being posted in times.

    • When posted, how will I receive my tickets?

      Eventim will send out your tickets via standard post (or registered post if requested) to the address you provide at time of booking. Tickets will be dispatched following your booking.

      For this event a one-off transaction fee of £2.50 is applicable to all orders, which covers postal charges for standard mail. An additional charge of £5.00 for Registered Mail, and £10.00 for Secure International Delivery will apply.

    • What if my tickets do not arrive?

      Please contact Eventim on 0844 249 1000 if your tickets do not arrive and it is less than 5 days before the event. Please quote the unique transaction number supplied to you at time of booking. This will also be found on your email confirmation. There will be no additional charge for replacement tickets.

    • I can no longer attend can I get a refund?

      Tickets are non-refundable in this circumstance.

    • What is the transaction fee?

      For this event, a one-off transaction fee of £2.50 is applicable to all orders, which covers postal charges for standard mail, ticketdirect (Print at Home) and Collect at Box Office. An additional charge of £5.00 for Registered Mail, and £10.00 for Secure International Delivery will apply.

    • How can I change my email address if it is different from that I used to purchase my tickets?

      If your email address changes we would advise you contact Eventim on 0844 249 1000 or log back in to your Eventim customer account.