General

    • When is the event?

      Thursday 3rd – Sunday 6th August 2017

    • Where is the event?

      Blenheim Palace, Woodstock, Oxfordshire, OX20 1PP. If you are using a satnav, please use the postcode OX20 1PS. Please ignore your satnav as soon as you see directional signage.

    • Is there any way I can keep in touch or find out the latest news?

      Please sign up to our newsletter for all the event updates and news. We will be sending out regular updates with further information about the show.

    • What are the opening times of the event?

      Thursday 3rd  – Saturday 5th August: 09.30 – 18.30

      Sunday 6th August: 09.30 – 17.30

    • What time should I arrive?

      We advise people to arrive before the doors open at 09:30 to give you time to avoid traffic, park and make your way to the entrance. We will have a dedicated area at the front of the show if you arrive earlier where you can purchase refreshments and use the toilet facilities. More information coming soon.

    • What time do the car parks open?

      All car parks will be open from 07:30. Please ensure you follow AA event signage and traffic management staff on your way into the show to be directed to the car parking sites.

    • Are there any age restrictions to attend BBC Countryfile Live?

      Children 16 and under must be accompanied by a full paying adult. Children 4 and under will not require a ticket but the child will need to sit on the adult's lap during the theatre shows.

    • Can I bring my dog?

      Yes, although we ask you remain as considerate as possible to your fellow visitors who may not love your dog as much as you, and that you keep them under control. Please ensure you bring bags to dispose of your dog’s waste if required.  Dogs must be kept on a lead at all times. A maximum of two dogs per person are allowed. Water points will be available on site.

      Guide assistance and support dogs are welcome at the event.

      Emergency veterinary care is available onsite and should there be an issue with your dog, please contact the Blue Cross veterinary team on stand F00.

      We also ask that dogs are not to be left unattended in cars in the car park, as even on a cloudy day temperatures can soar inside the car and can prove fatal.


    • Can I bring my dog to the Boat House Club?

      Yes, although we ask you remain as considerate as possible to your fellow visitors who may not love your dog as much as you, and that you keep them under control. Please ensure you bring bags to dispose of your dog’s waste if required.  Dogs must be kept on a lead at all times. A maximum of two dogs per person are allowed. Water points will be available on site.

      Guide assistance and support dogs are welcome at the event.

    • How do I get to Blenheim Palace?

      Full details on best travel arrangements can be viewed at Blenheim Palace’s website here or on our website here. Directional signage will be on all driving routes.

    • Can I have a tour of Blenheim Palace?

      Visitors to BBC Countryfile Live can save 50% on admission to the Palace, Park and Gardens and receive a free annual pass if they agree to donate their entrance fee. To claim the discount and donate your admission, simply show your BBC Countryfile Live ticket to a member of staff at the Blenheim Palace entrance on the day. This offer only valid during BBC Countryfile Live event and cannot be combined with any other offer. The free Annual Pass offer is not applicable unless upon entry the admission fee has been agreed by the visitor to be treated as a donation.

    • Is there parking?

      Yes. You may pre book your car parking ticket whilst booking your entrance ticket. Pre booked car parking is £3.50 per car. Car parking on the day is £5 per car.  We advise that you book in advance to ensure a swift entry to the show. Blue badge holders must purchase a parking permit and display their blue badge and follow blue badge signs.

    • Are there cash points available on site?

      There will be a number of cash points shown positioned around the event site. They will be clearly sign posted with event signage and marked in the event guide. Please note cash machines may charge.

    • Do you have baby changing facilities and a children’s crèche?

      There will be a number of baby changing facilities positioned around the event site. All will be clearly sign posted with event signage and marked in the event guide. There will not be a dedicated children’s crèche onsite. There will be a dedicated family lounge for baby changing and breastfeeding.

    • Toilet facilities

      There will be a number of toilet facilities positioned around the event site. All will be clearly sign posted with event signage and marked in the event guide. We will also have accessible toilet facilities.

    • How will animals be cared for at the show?

      The welfare of all the animals taking part in the show is of utmost importance with all our management policies strictly adhering to the regulations outlined in the Animal Welfare Act (2006). This includes having at least two qualified vets (Large Animal and Equine) on call/on site at all times.

    • Will all the presenters attend the event throughout all four days?

      The Countryfile presenters will be taking the stage in the 'Countryfile Theatre' at regular intervals throughout each day. Seats are limited, so advance booking into the Countryfile Theatre shows is a must. Once you have booked your entry tickets, you will receive a booking link for the shows in your ticket confirmation email. Click here to see when your favourite presenters will take the stage.

    • Is there an official programme or timetable?

      The timetable for Countryfile Theatre shows can be viewed here, and will continue to be updated leading up to the event. Full event-finding information will also be available on the show map, which can be picked up at the event and is included within your ticket price or accessed by clicking here. You may also wish to purchase one of the Countryfile Live Show Guides, which can be pre purchased for £6 via the ticketing site and collected at the event. These will go on sale with tickets.

    • Is private/corporate hospitality available?

      No, although we offer an exclusive Boat House Club ticket available for purchase. This includes fast track entry, shuttle and concierge service, free refreshments and a goody bag to enhance your experience. Click here for more information. Alternatively, we would be very happy to tailor a bespoke VIP package. Please contact countryfilelive@smelondon.co.uk for more information.

    • What are the activities for children?

      Countryfile Live is very much a family focused event that will present a wide range of family-friendly activities. Around every corner there will be activities for children of all ages, whether it be giggling at the sheep show, making crafts, or canoeing down the River Glyme.

    • What food and beverage facilities do you have available?

      There will be hundreds of food and drink brands, vendors and producers present at the event as well as a number of bars, food vans and outlets!

    • Lost property

      There will be a manned lost property point onsite at the event, located in the organisers office. Ask staff or consult the official event programme for its location.

    • Shopping facilities

      Countryfile Live will present over 500 major brands and independent retailers from outdoor clothing and accessories, to food, drink and unique gift ideas. The full exhibitor list will be posted on the event website in the coming months. Sign up to our newsletter for updates.

    • What happens if it rains?

      Unless it is at the risk to our visitors, Countryfile Live will continue if it rains. There will be ample cover made available but please come dressed for the weather!

    • What happens if the event is cancelled?

      In the unlikely situation the whole event is cancelled (as a result of bad weather or other events outside of the control of the Promoter, SME London Ltd.) the event website will be updated and all visitors will be notified via email. A full event ticket refund will be issued.

      If just the day of the event you have purchased a ticket for is cancelled, where possible, you will be given the option to attend an alternative day, otherwise, you will be issued a full refund.

    • Is there Wifi?

      There will not be Wifi available at BBC Countryfile Live, however, 3G will available.

    • Do you have a list of recommended accommodation?

      A list of recommended accommodation will be made available in the coming months. Sign up to our newsletter for updates.

    • Is there a taxi drop off point at the event?

      Yes there will be a taxi drop point available. Please follow the AA signage which will direct you to Bladon Chains which is where the taxi collection and drop off is situated.

    • Are there shuttle buses available?

      There will be a shuttle bus service if you are parked in the Yellow Car Park, which is located further away from the show. Other car parks are within walking distance.

    • Will there be bicycle parking at the event?

      Yes, there will be security fences at both entrances for you to lock your bike to. Please note bicycles are left at owner’s risk.

    • Can I camp at the event?

      Yes.  We are working with The Camping and Caravanning Club for 2017. For more information visit their website.

    • Do you have a site map?

      In order to navigate across the 100 acres of Blenheim Palace's parkland, we've included a show ground map here to help you plan your day around the live arena shows, talks and exhibitors.

    • Can I bring a picnic to the event?

      Yes, you are more than welcome to bring your picnic to Countryfile Live, there will be plenty of spots for you to enjoy it.

    • Will the program be different each day?

      The program is designed to be the same each day although presenter appearances will vary according to feature timetables.

    • I wish to give feedback, whom should I contact?

      Please contact SME London who are the Event Organisers of BBC Countryfile Live. emma@smelondon.co.uk

      Telephone: +44 (0) 207 886 3085 Post:  BBC Countryfile Live, SME London, 9 Manchester Square, London, W1U 3PL

    • Why is there a charge for the delivery of ticketdirect electronic tickets?

      Eventim charge a fee for their electronic delivery method because they have costs associated with delivering ticketdirect electronic tickets, including hosting and license fees for the technology used to generate the ticket. There are also costs associated with ensuring the electronic tickets can be validated at the venue.

    • Is there a cloakroom?

      Yes, there is a secure cloakroom service at the show, located in the Waterside Challenge Zone, there is a charge to use the facility £2.00 per item

    • Can I charge my mobile phone and camera?

      Yes, there is a electronic device charging point service at the show, located in the Waterside Challenge Zone, there is a charge to use the facility £2.00 per item

    • How do we try the activities in splash or challenge zones?

      On the day of your visit to the show, got to one of the registration points in either zone, and you will be able to register for The Waterside feature activities, there is no charge for the activities, and there are limited spaces per day, so we suggest booking early. (Under 18s will need parental consent to take part)

    • When will I receive my tickets?

      Tickets will be posted in July 2017.

    Accessibility

    • Are Personal Assistant Tickets Available?

      Countryfile Live will be providing free entry to any individual who is accompanying our visitors with accessible needs . If someone is acting as your personal assistant  on the day of your visit they will be entitled to enter the show at no additional cost.

      If purchasing tickets by phone, you will need to contact the Eventim Box Office on 0333 344 6250 to have the personal assistant ticket added to your order. If you did not arrange your personal assistant ticket during your telephone purchase please contact the Eventim Customer Service Box Office on 0333 344 6250 Monday to Friday (excluding public holidays) 9am to 5pm. Closed Saturdays and Sundays. Bank Holidays 9.30am-4pm (calls to the Eventim Customers Services cost no more than a national rate).

      Alternatively if you would prefer to book online you can purchase tickets through www.countryfilelive.com and then once booked, contact customerservice@eventim.co.uk within 48 hours of purchasing, stating your requirements and booking reference number.

    • Sign Language at BBC Countryfile Live

      The key features will have specific sessions that will be signed in British Sign Language (BSL) each day. If you require this service please make sure you book yourself into one of these denoted theatre sessions.

    • Venue Access Information

      Blenheim Palace and its parks and gardens are a fully accessible; however, due to the nature and layout of the Palace and grounds we strongly recommend that an able-bodied carer accompany those who require assistance.  The following link details Blenheim Palace’s Accessibility Statement. We recommend to download and print the accessibility map and bring it with you to the show.

      To download the accessibility map, click here.

    • Eventim dedicated access phone line

      Eventim do not operate a dedicated phone line for accessibility bookings, each operator is fully trained to take access calls via the main booking line. This gives the customer a far greater chance of speaking directly to an operator immediately. Should the operator not be able to answer a specific question the query can be swiftly escalated through to the contact centre supervison.

    • Can I hire a mobility scooter or wheelchair for the day of my visit?

      Countryfile Live is situated in the picturesque grounds of Blenheim Palace. Due to the rural setting and the uneven surfaces which are spread throughout the grounds we have developed a partnership with Event Mobility in order for visitors to be able to hire a range of mobility equipment such as powered scooters or manual wheelchairs.

      Event Mobility will be located in the accessible carpark situated near the main entrance.

    • Booking Event Access equipment for the show

      Event Mobility will be providing electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors at the show.

      To reserve an electric scooter or manual wheelchair you can book on line at www.eventmobility.org.uk, print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you. The charity asks £25 for an electric scooter and £10 for a manual wheelchair. 

      Please be aware that advance bookings cannot be made by phone.

    • Planning Your Day

      It is worth familiarising yourself with the Countryfile Live website so that you can appreciate the wide range of attractions and activities available this year.

    • Do you have accessible parking available?

      There will be accessible parking for visitors with accessible needs. Please ensure that you bring your Blue Badge to the event and show it to a steward upon arrival. Visitors should ensure that they display their blue badge and vehicle pass in their vehicle once parked.

      If you are not a Blue Badge holder please follow blue badge signage, which will take you to the car park closest to the accessible parking.

      To view and download the map showing the car park, click here.

    • What time should I arrive?

      We would recommend arriving early so that you can locate the accessible parking before the event gets too busy. Car parks will open at 07:30 and gates will open at 09:30, toilet and catering facilities will be available in all car parks.

    • What is the terrain like at Blenheim Palace?

      Blenheim Palace is a picturesque stately home situated near the market town of Woodstock in Oxfordshire. Dating back over 200 years the grounds and gardens of Blenheim Palace are accessible. Much of the Countryfile Live show is located on grassed areas which can be a little uneven. Some parts of the show area have steep inclines and whilst we have done as much as possible to make the show accessible we advise that you take care when visiting. Countryfile Live is an outdoor show and so if the ground is wet this might make pushing a wheelchair a little more difficult. We have worked with the venue to make the event as accessible as possible. If you feel that you might prefer some assistance in accessing the grounds, you should consider bringing someone else with you. We can provide free entry to an individual who is assisting you during your visit.

    • How do I organise the loan of a mobility scooter or manual wheelchair?

      If you would like to book a mobility scooter or wheelchair to support you in accessing the show please visit the Event Mobility website As Event Mobility is a registered charity they charge £25.00 for the loan of a mobility scooter and £10 for the loan of a manual wheelchair. A range of different mobility scooters and wheelchairs are available to suit your individual requirements.

    • Can I bring my own Mobility Scooter or wheelchair?

      Visitors are welcome to bring their own mobility equipment to the show. We ask that you set the speed of any mobility equipment to no more than walking pace and that due to the large number of people attending you take extra care.

      Our stewards and show staff will not be able to help lift any heavy mobility equipment in or out of a vehicle.

    • Will you have accessible toilet facilities available?

      Toilet facilities will be available throughout the show area. We have several facilities available for people with accessibility requirements. The accessible toilet facilities will be located throughout the venue. Please refer to the map for clarification or speak to any member of our team whilst you are visiting the event.

    • Do you have an access lounge?

      An access lounge will be available on site for those wishing to take a break from the hustle and bustle of the show. Our access lounge is a quiet space where you can sit down and take a break. To view the accessibility map, please click here.

    • Could I have a map to help me find my way around?

      You can view a map of the site by clicking on this link.

      Alternatively maps of the site showing the accessible parking, toilets and mobility hire sites will be available during your visit.

    • Can I bring an assistance or support dog to the event?

      Guide dogs and support dogs are more than welcome at the event.

    • Is seating available?

      We have a number of seating areas located around the site. If you would like to sit down for a longer period of time and take a break then why not visit our dedicated access lounge. Please click here for the Accessibility map with the location of the Access Lounge marked.

    • How do I access the Countryfile Theatre?

      The Countryfile Theatre is located at the top of the event site opposite the Equine Arena. Please be aware that the pathway leading to the theatre is on a steep gradient and an uneven surface. In order to assist with accessibility we have installed some track matting but this may still require caution for those with mobility impairments.

    Ticketing

    • Where can I buy tickets?

      Tickets may be purchased in advanced through our ticketing agents, Eventim, via the Countryfile Live ticketing page or at http://www.eventim.co.uk

    • Can I buy tickets on the gate?

      Yes, although they are more expensive and will be subject to availability. We would recommend buying your tickets in advance to take advantage of the discounted pre booking rate as well as giving you time to properly plan your day. For full ticket pricing click here.

    • Is booking available for groups?

      Yes. Please contact our dedicated groups booking team at Encore on 020 7492 1637 or visit our Groups ticketing page here for more information and to book.

    • How do I book a seat in Countryfile Live from the Countryfile Theatre show?

      A seat in this show is part of your main entrance ticket, however, with seats strictly limited we would recommend you book your ticket in advance to avoid disappointment.

      While a seat in this show is part of the ticket price, we require visitors to book a slot to ensure everyone is given the opportunity to see the show. Your ticket gains you entry to one Countryfile Theatre show only per day.

      Once you have booked your entry tickets, you will receive a booking link for the shows in your ticket confirmation email. Click here for more information.

      All other theatre and arena shows are open for you to attend as you please.

    • When will the Countryfile Live from the Countryfile Theatre show timetable be announced?

      Visit the Countryfile Theatre page for the timetable to catch your favourite presenters. "Countryfile Close-Up" will run everyday at regular intervals, and "Who's a Countryfile Whizz? Quiz" will run in the afternoon each day. Seats are limited so booking is essential.

      The timetable will continue to be updated leading up to the event.

    • How long does the theatre show last?

      The main Countryfile Live from the Main Stage show will last 45 minutes.

    • Will the Countryfile presenters be appearing the Countryfile Live from the Palace

      Yes. This Countryfile Theatre will be the best opportunity for visitors to get up close and hear from the presenters. Presenter appearances will vary at each time slot with at least three of the presenters will be present each show.

      Visit our Countryfile Theatre page for a full timetable.

    • What if I have booked my entry tickets before the Countryfile Live from the Main Stage show timetable is announced?

      We will be giving all those who have booked an entry ticket before the main stage timetable is announced, a one-week ‘first booking’ opportunity before we tickets go live on general sale.

    • What happens if I miss my booked Countryfile Theatre Main spot?

      We expect the Countryfile Theatre to be very busy and tickets to be sold out before well in advance of the show opening. Our seating staff will do their best to accommodate your requirements on the day should any seats become available in other time slots. These will be allocated on a first come first served basis via a dedicated queuing system.

    • Can I book a theatre show if I buy my show entry tickets on the day?

      If seats remain following our pre event sales then yes you will be able to book seats at the show.

      You will need to locate the main Ticketing Office at the from of each show entrance to book your slot.

      However, we must stress that we expect the Palace Stage show to be very popular and tickets to be sold out before well in advance of the show opening. We would recommend you book your ticket in advance to avoid disappointment.

    • I have lost my ticket who do I contact?

      Please contact the Eventim ticketing team on 0844 249 1000 who will be able to organise replacement tickets to be picked up from the onsite box office. Photo identification will be required. There will be no additional charge for replacement tickets.

    • I am buying a ticket as a present and won’t be attending, is this OK?

      Yes. However, if the person you are giving the tickets to is picking them up at the event, we require a letter of authorisation from the cardholder and the name of third party collecting the tickets.

    • I am buying a Christmas gift wrap and souvenir ticket as a present and won’t be attending, is this OK?

      Yes. The souvenir ticket is a keepsake only. You will be emailed details of your order that you should print and gift alongside the ticket. The person you are giving the tickets to will receive their actual entry tickets in the post mid February.

      If the person you are giving the tickets to wishes to amend the ticket order, you as cardholder will need to call the Eventim Ticket Hotline on 0844 249 1000.

      If the person you are giving the tickets to is picking them up at the event, we require a letter of authorisation from the cardholder and the name of the third party collecting the tickets.

    • Why can I only request my tickets to be posted to me?

      The event entrances and car parking management plan has out in measures that require physical tickets to be presented on arrival to the show. All ticket bookings taken within the week before the show will be sent a ticketdirect (Print at Home) or can Collect at Box Office to avoid tickets not being posted in times.

    • When posted, how will I receive my tickets?

      Tickets will be posted in July 2017.

      Eventim will send out your tickets via standard post (or registered post if requested) to the address you provide at time of booking. Tickets will be dispatched following your booking.

      For this event a one-off transaction fee of £2.50 is applicable to all orders, which covers postal charges for standard mail. An additional charge of £5.00 for Registered Mail, and £10.00 for Secure International Delivery will apply.

    • What if my tickets do not arrive?

      Please contact Eventim on 0844 249 1000 if your tickets do not arrive and it is less than 5 days before the event. Please quote the unique transaction number supplied to you at time of booking. This will also be found on your email confirmation. There will be no additional charge for replacement tickets.

    • I can no longer attend can I get a refund?

      Tickets are non-refundable in this circumstance.

    • What is the transaction fee?

      For this event, a one-off transaction fee of £2.50 is applicable to all orders, which covers postal charges for standard mail, ticketdirect (Print at Home) and Collect at Box Office. An additional charge of £5.00 for Registered Mail, and £10.00 for Secure International Delivery will apply.

    • How can I change my email address if it is different from that I used to purchase my tickets?

      If your email address changes we would advise you contact Eventim on 0844 249 1000 or log back in to your Eventim customer account.

    • I have booked tickets and have not received them yet, when can I expect to receive them?

      If you selected postal delivery on checkout your tickets will be posted to you.

      As long as you have booked tickets and received your confirmation email, your tickets will be posted to you before the event. If you did not receive a confirmation email when you booked please check your ‘junk mail’ in case your ticket has been filtered by your inbox.

       Some email confirmations will say on them that that tickets are expected to arrive in May on them, please do not worry, we have delayed ticket delivery and you will receive your tickets in the coming weeks.

       If you have any questions relating to your tickets please call Eventim Customer Care on 0333 344 6250 or email customerservices@eventim.co.uk